Shipping policy

Delivery Policy

Bramwell Views — bramwellviews.co.uk

Last updated: 16 September 2026

Where we deliver

We deliver to addresses in the United Kingdom, including the Scottish Highlands and Islands, the Isles of Scilly and Northern Ireland. We do not currently ship anywhere else.

Cost and timescale

Every order is sent by tracked delivery. There is no minimum order value and no surcharge for any of the destinations above.

How the timescale is made up

• Dispatch: 24 to 48 hours, excluding weekends and UK bank holidays. Orders placed after 3pm (GMT + 0 UK time), at a weekend or on a UK bank holiday count from the next working day.
• Transit: 6 to 8 working days after dispatch.
• Total: 7 to 10 working days from your order.

Working days are Monday to Friday, excluding UK bank holidays.

Delivery times are estimates rather than guaranteed dates unless we have expressly agreed a fixed date with you. Unless we agree otherwise, we will deliver without undue delay and in any event within 30 days of your order being accepted.

How the goods arrive

Orders travel by tracked parcel carrier.

• You receive a tracking link when the parcel is dispatched.
• A signature may be required on delivery.
• If nobody is in, the carrier will normally leave a card, attempt redelivery, or hold the parcel at a local collection point.
• Where the carrier offers it, you can redirect the parcel or nominate a safe place from the tracking link.

Make sure the delivery address is correct and that someone can receive the parcel. If a delivery fails because the address is incorrect, or because nobody is available after the carrier has attempted redelivery, the parcel may be returned to us. We will contact you before charging any reasonable additional delivery cost.

Tracking

You will receive an order confirmation email, then a separate dispatch confirmation containing tracking information. If tracking has not reached you within 72 hours of the dispatch confirmation, email contact@bramwellviews.co.uk.

The carrier may vary according to the size and weight of the item, the delivery address and operational requirements.

Risk

The goods are at our risk until they are delivered to you, or to a person you have identified to receive them. Ownership passes to you once we have received payment in full.

On the day

Inspect the outer packaging before you sign. If it is visibly damaged, note this with the driver and photograph it before unpacking. Report transit damage to us within 48 hours with photographs, and we will arrange a replacement at our cost.

Check the specification before you order

The full optical specification for each instrument is published on its product page. If anything is unclear, or you are deciding between colourways, email us before you order and we will answer within 24 to 48 hours. Customer service is open Monday to Friday, 9am to 6pm (UK time), excluding bank holidays.

Ordering something that does not suit you is a change-of-mind return rather than a fault, so the return postage is yours to pay. Asking us first costs nothing.

Delays, loss and damage

If a delivery is delayed, lost, or arrives damaged, email contact@bramwellviews.co.uk. Your statutory rights are not affected. Where the law entitles you to cancel because we have failed to deliver on time, we will refund the sums due without undue delay.